E-Bike Repair Policy
Come by the shop our doors are open 10-6 every day.
We cannot work on your e-bike if it does not meet the following criteria:
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Must have an adjustable seat and seatpost
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Must have functional pedals
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Must have a standard bicycle chain
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Must have a quick disconnect within 8 inches of the hub motor
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Must have been manufactured as an e-bike (not retrofitted with a motor)
If your e-bike does not meet these requirements, we cannot accept it for service.
Service Eligibility
Why This Policy Exists
E-bikes outside of these guidelines create significant challenges:
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Difficult to work on: Non-standard designs make repairs unsafe or unreasonably complex.
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No manufacturer support: Many brands do not provide parts, documentation, or technical resources.
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Shop safety concerns: Overbuilt or non-standard bikes cannot be lifted safely on repair stands.
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Insurance limitations: Our liability coverage does not extend to certain unsupported or retrofit e-bikes.
This policy protects our staff, customers, and the quality of service we provide.
We perform mechanical repairs only, including:
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Brakes
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Drivetrain
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General adjustments
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Other non-electronic parts
We do not service electronic systems, motors, or wiring.
We do not retrofit motors or work on bikes that have been retrofitted with motors.
Scope of Services
We perform mechanical repairs only, including:
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Brakes
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Drivetrain
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General adjustments
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Other non-electronic parts
We do not service electronic systems, motors, or wiring.
We do not retrofit motors or work on bikes that have been retrofitted with motors.
Pricing
Z Cycle reserves the right to deny service based on brand, design, or overall condition of the e-bike. Factors may include:
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Availability of replacement parts
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Safety risks
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Overall feasibility of repair
Service Denial Policy
For safety, customers must remove and disconnect their e-bike batteries before drop-off.
Battery Removal Policy
By bringing your e-bike to Z Cycle, you acknowledge and agree to the terms of this policy. If you have any questions, our team is happy to help clarify.
Thank you for choosing Z Cycle Shop for your e-bike repair needs!